The box office is a full service Ticketmaster outlet with 17 windows located inside the main entrance at 601 F Street NW and is open Mon.-Sat. from 10:00 a.m. to 5:30 p.m. It is closed on non-event Sunday’s. Tickets to Verizon Center events may be purchased during regular business hours.
Children 3 years and older are required to have a ticket to all basketball and hockey games. For Disney on Ice and the circus, all children 2 years and older require a ticket. Some family shows require a different age limit for tickets. Please check with the box office for a specific family show.
Will call opens 1 1/2 hours prior to show time or tickets can be picked up during regular business hours. On the day of the event, the box office will stay open until 1 1/2 hours after the event starts.
Tickets purchased at the Verizon Center box office only, incur a $2.00 service charge up until the actual show day. Ticket purchases made at the box office on the actual show day do not incur a service charge.
Tickets can be purchased through the box office or any Ticketmaster outlet. They can also be purchased through Phonecharge at 1-800-745-3000 or on online at www.ticketmaster.com. Phonecharge is open daily from 10:00 a.m. to 9:00 p.m.
Additional Phone Numbers:
Accessible Seating (202) 661-5065
Group Sales (202) 661-5061
Verizon Center (202) 628-3200
For questions or concerns about your tickets, please contact Ticketmaster Customer Service at Ticketmaster Help.
Ticketmaster Gift Cards:
Ticketmaster gift cards make a great gift! The gift cards are good for sports, music and entertainment events and are available for purchase online or at most Ticketmaster retail locations. Gift cards are available in denominations of $25, $50, $75, $100, $150 and $250. For more information please visit www.ticketmaster.com.
Ticket Lottery Information:
Ticket lotteries are usually arranged for public on sales at the Verizon Center box office. The ticket lottery allows all patrons purchasing tickets in person at the Verizon Center box office an equal opportunity in obtaining the best seats available during the actual public on sale. Patrons are asked to be in line two hours prior to the public on sale time where numbers will then be picked out of a hat to determine their order in line for purchasing tickets. Camping out to purchase tickets is not needed with a ticket lottery. A ticket lottery does not give patrons access to tickets prior to the public on sale time.
Accessible Seating Information:
Please call: (202)661-5065 or (202) 661-5066 (TTY)
Accessible Seating Hours: Access to arena seats and Will Call begins one hour prior to a game or event.